Within AvPlan EFB, you can tap Settings > Subscriptions, and the current subscriptions attached to your login profile will be displayed under the words 'My Subscriptions:'.
If you have already purchased a subscription or subscriptions and they aren't showing up on the list, it may be because of one of the following causes:
- You are not logged in correctly. Log in using your email address and AvPlan password in Settings > User Settings > Username. Once you're logged in, tap Subscriptions and tap the circular arrow 'refresh' icon in the top-right of the screen.
- You originally purchased the subscription via iTunes (i.e. in-app) before you registered your email address, and you have since changed the code in the User ID field (see picture above). Contact firstname.lastname@example.org and let us know your current code in the User ID field, and your email address if you've since registered one with AvPlan (as per above).
- You have internet connectivity issues and AvPlan EFB cannot contact the server. Check your connection settings and/or data availability (in the case of 4G data).
On our website, tap My Flights/Login, log in using your email address and AvPlan password, then select My Account. Note: subscriptions purchased via iTunes will not display on the website, as they are stored on your device(s).